Mi hanno scritto sta pappardella:

"Nice to meet you,
First of all,give my best wishes to your and your family.You have place an order at many days ago.but at today,we get a email from aliexpress.you have give me a bad feedback to us.
I can not believe my eyes and feel very very sad and disappoint at today.And i know you are a good seller,we did not do the best, so leads to this situation, I sincerely apologize to you! Really sorry, we bring you the inconvenience. please consider that we can do something for you,we can give you some proper compensation ?
Bad evaluation will bring us great harm,Your comments also are important to us, remind and urge the quality of our services, we will continue to improve the services quality,
but now we want to solve this issue,Please give us a chance to improve service,and also hope you can help to change the review to 4 or 5 stars.we can give a bigger discount for your next order. thanks for your supporting.best regards."

Voi che fareste?