Mi hanno risposto:
"dear friend
I am so sorry to hear that,
sincerely apologize for the trouble, understand your disappointment,
but we can see the parcel is still on the way, and it is just moving to you,
as we know, the Christmas season is coming, there are many parcels in the custom,
that may be the main reason for the delay of your parcel,
we are so sorry to make you wait so long,
I know it is annoying to wait, no one likes to wait, so as I,
but as we can see, the parcel is moving, it won't be lost with the trace number,
let's just wait for more 10-15 days, ok ??
we give you a discount in your next order as delay compensation,
do hope you can forgive us for the inconvenience,
Thanks
BR"
Io aspetterei anche, saran 5€, ma è inutile che mi dica che "i can see that the parcel is on the way" quando da 40 giorni il tracking non è funzionante...